📞 Help & Contact Us
Grandbajar (APNADUKA PRIVATE LIMITED)
At Grandbajar (APNADUKA PRIVATE LIMITED) (“Grandbajar”), customer satisfaction and trust are our top priorities. We provide multiple channels for customers and sellers to reach us for support, complaints, and inquiries.
1. Customer Support Channels
📧 Email Support: support@grandbajar.com
(Available 24×7 – responses within 24–48 hours)
📞 Customer Care Helpline: +91-9972208880
(Mon–Sat, 10:00 AM – 7:00 PM IST)
💬 Live Chat: Available via App/Website during business hours for quick query resolution.
❓ Help Center / FAQ: Browse common queries on Orders, Payments, Shipping, Refunds, and Cancellations.
2. Complaint & Grievance Redressal
- Wrong or defective product
- Delivery or shipping issues
- Refund or settlement delays
- Seller misconduct
Complaints must be raised within 24 hours of delivery completion (for product issues).
They can be submitted via Email, Chat, or Helpline.
✔ Acknowledgement within 48 hours
✔ Resolution/refund (if applicable) per our Refund & Cancellation Policy
3. Escalation Matrix
- Level 1 – Customer Support Executive: First response within 24–48 hours
- Level 2 – Customer Support Manager: Resolution within 5–7 working days
- Level 3 – Grievance Officer:
Name: Grand Bajar
Email: grievance@grandbajar.com
Response timeline: within 15 working days
4. Seller Support
Sellers can contact the Seller Helpdesk for:
- Onboarding documents
- Payouts & settlements
- Order handling
- Policy compliance
📧 Email: seller.support@grandbajar.com
📞 Helpline: +91-9972208880 (Mon–Sat, 10 AM – 7 PM IST)
5. Important Notes
- Keep Order ID, Registered Email, or Phone Number handy for faster support.
- Complaints raised after 24 hours of delivery completion for product issues may not be eligible for refunds/replacements.
- All conversations with Customer Care may be recorded for training and quality purposes.