🔒 Privacy Policy – Grandbajar

(APNADUKA PRIVATE LIMITED)

Effective Date: [22-09-2025]

At Grandbajar (APNADUKA PRIVATE LIMITED) (“Grandbajar”, “Company”, “We”, “Us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform as a Customer or Seller. By using Grandbajar, you agree to this Privacy Policy and consent to the collection and use of your data as described below.

1. Information We Collect

We may collect the following types of information:

From Customers:
- Personal Details: Name, mobile number, email ID, shipping address, billing address
- Payment Details: Card/UPI/wallet details (processed securely by payment gateway, not stored by Grandbajar)
- Order Information: Products purchased, order history, preferences
- Device & Technical Data: IP address, device type, browser, app usage
From Sellers:
- Business Details: Name, shop name, business registration details, GST/tax ID, bank account details
- Identity & Verification: PAN, Aadhaar or equivalent ID, address proof
- Operational Data: Product listings, pricing, inventory, order processing behavior

2. How We Use Your Information

To process and deliver customer orders
To manage seller accounts, payouts, and compliance
To provide customer support and dispute resolution
To verify identity and prevent fraudulent or illegal transactions
To improve our platform, services, and user experience
To send notifications, updates, and promotional offers (customers can opt-out anytime)
To comply with legal, tax, and regulatory obligations

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your data only with:

Delivery Partners – for order pickup and home delivery
Payment Gateways & Banks – for secure transaction processing
Regulatory Authorities – if required by law or to enforce platform rules
Technology & Service Providers – for cloud hosting, analytics, or SMS/email communication

All third parties are bound to maintain data confidentiality and security.

4. Data Retention

Customer and seller data is retained only as long as necessary for transactions, legal compliance, or business operations. Sensitive information like payment details is not stored by Grandbajar; it is handled securely by authorized payment gateways.

5. Security Measures

We use industry-standard encryption (SSL) for secure transactions
Access to personal data is restricted to authorized employees and service providers
No online platform is 100% secure. Users are encouraged to keep their login credentials confidential

6. Cookies & Tracking Technologies

Our platform may use cookies and analytics tools to enhance your browsing experience
Cookies help with login sessions, cart management, and personalized recommendations
You may disable cookies in your browser settings, but certain features may not work properly

7. Your Rights

Access and update your personal information
Request deletion of your account and personal data (subject to legal requirements)
Opt out of marketing communications at any time
Raise concerns or complaints about data handling

8. Children’s Privacy

Grandbajar does not knowingly collect data from children under 18 years. Users under 18 may use the platform only under the supervision of a parent/guardian.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updated policies will be posted on the platform with a new “Effective Date”.

10. Contact Us

For any queries, requests, or complaints regarding privacy, please contact:

📧 Email: [Insert official support email]
📞 Phone: [Insert helpline number]
🏢 Address: APNADUKA PRIVATE LIMITED, [Insert Registered Office Address]

📍 Grandbajar (APNADUKA PRIVATE LIMITED) – Committed to Protecting Your Privacy